What our Customers say
"Bushells is very proud of the staff in our offices. We receive a lot of compliments from customers and below are just a few to underline what we strive to achieve. I never forget that a company is only as good as its front line staff and our success is a result of their efforts."
Dear Sophie & Melissa J & C have moved in. They're delighted with the flat. We are all extremely happy with the friendly & efficient service you have both provided. I shall return to you again when the need arises (which I hope won't be for some time!) Warm Regards
Mrs C - Bushells Clapham Lettings
Every time I interact with Bushells, I continue to get astonishingly brilliant service. Firstly, I found my tenants for Becklow Road in 2010, it took less than 1 week to get two of the best tenants I could have wished for. This was though Rebecca's hard work in Hammersmith - she is a great asset to your business. Secondly, I instructed Stuart Balfre to sell Becklow Road in Feb. Last week I explained I needed to find a buyer and in less than a week with Stuarts advice I dropped the price £10k and found a buyer. He must be an invaluable asset to your business? He was brief on the phone - perfect as I'm busy, clear, experienced, calming, thorough and he has fantastic market and local knowledge. To find a full asking price buyer in a suitable position is quite some achievement. Alex was also brilliant and helpful - always very polite and positive. It's rare that I can take time out to write a positive email, but this kind of professionalism and service has to be recognised. We are moving (hopefully) to Chiswick and if we ever decide to sell I know who I will call first! Thank you again, hopefully the sale goes through!
Ms. F - Bushells Hammersmith Sales & Lettings
Dear Hayley -Yesterday, we received a parcel with some welcome items in it on your Agency behalf, and I would like to take the opportunity to thank you for this. You’ve made our move a lot easier and your attention has been exceptional from the start. Both Angela and yourself have been brilliant and we have received answers to all our question very quickly and efficiently, so I would like to thank you both for this and congratulate yourselves and the Agency for such a lovely staff. The lady that dealt with the inventory went through every detail with ourselves, and was really professional, which we appreciate a lot, as sometimes it seems that there’s no care in doing the inventories till the tenant leaves the property.
Ms H - Bushells Fulham Lettings
The property management services provided by Bushells (in particular by Carla Bartley) was the best I have experienced in London, either as a Landlord or Tenant. Carla was pro-active, responsive and professional and ensured that all issues that arose during the tenancy were addressed quickly and effectively. There was no "fobbing off" as you get with some property management firms where everything is too much trouble - overall a great experience.
Mr J - Bushells Property Management
We just sold our flat (completed today - hooray!) with them and they were a pleasure to deal with. We originally put it on the market with another agency and, having been won over by the charming manager who did the valuation, felt completely let down by his team. So we switched to Bushells and immediately kicked ourselves for not going with them in the first place. From the outset they were so much more professional and enthusiastic. Liz leads a great team and knows the market really well. They don't give inflated valuations, are proactive at marketing, provide honest feedback and are really good at keeping you up to date with the sale process without being annoying! I can't recommend them highly enough.
Mr J - Bushells Dulwich Sales
Hopefully I am not tempting fate by sending you this email, but as I am due to complete on Flat 9 on Friday, I wanted to drop you a quick email to invite the three of you for a quick drink after work one night. Don’t worry, it is nothing major, I would just like to say thanks for getting this across the line! I am sure that if [agents name removed] had anything to do with it, I would still be sat here twiddling my thumbs. ...... if there is a date when all three of you are free, then it would be great to catch up to buy you a well deserved drink. Thanks again!
Mr B - Bushells Dulwich Sales
My husband and I wanted to email you to repeat our praise for the Fulham office team with particular reference to Joshua Harris. Our purchase of Lambrook Terrace was a fairly lengthy process and throughout proceedings Josh was extremely professional and helpful. He seemed to go the 'extra mile' whenever warranted and was always contactable, returning calls and emails promptly (a rarity we have found recently). He is a thoroughly nice man and clearly a real asset to your Bushells team. Please inform him of our thanks and best wishes.
Mr & Mrs A-G - Bushells Fulham Sales
I felt it necessary to write and express my most sincere thanks to Bushells for their outstanding effort in resolving an issue with my tenant. I asked you to sell my property for personal reasons and was met with a great deal of difficulties from the tenant who was being a bully. The agent through whom the property was rented were unable to assist and my solicitor was talking about costs running in to thousands. You pointed me in the right direction to your Head Office where I was surprised that the MD took my call immediately and took ownership of the problem. Within a few days the whole episode was dealt with and I cannot tell you what a relief it was to have someone on my side who knew exactly what they were talking about and who was 'bully proof'. As an older person on my own I cannot thank you enough and assure you that I will recommend your services at any opportunity. I really am most grateful. Bushells is a credit to the industry.
Mrs H - Bushells Head Office
I just wanted to drop you a quick note to say how excellently and professionally I felt you have dealt with the marketing, administration and logistics in getting my tenants into the property. I was badly stung by a competitor of yours and nervous about re-renting my flat through an agency, but when I explained my worries to Sophie, she clarified the process that Bushells use and put my mind at ease. Renting your home can be emotional and difficult, but I have found you both understanding, polite and efficient in dealing with every aspect so far, in a situation that required a quick turnaround. Many thanks
Ms E - Bushells Clapham Lettings
Sorry for writing only now, was so busy lately and I already started refurbishing the flat. First of all I would like to thank you for your kindness, patience and your perseverance. I am really happy with my buy and I am very grateful for all your advice. When all the refurbishments will be done, i am planning to have a small housewarming and will be very happy if you could join. Thanks again for all the Bushells team. To be honest, during the search I looked for many places and while looking I really found that Bushells services were really good and was totally hoping that I will find a good place through you and not through any other agencies. I really had a terrible time with the other agencies, specially [agents name deleted] and[Agents name deleted] who completely harass you, are not flexible with the times and the estate agents were really not friendly. Many many thanks.
Ms S - Bushells Acton Sales
Your office has been managing my property since mid 2003, and in that time there have been some problems with the management of it. I have been extremely pleased with your responsiveness and approach in dealing with any issues or concerns I have had from time to time. I am also very pleased with how quickly you have been able to find new tenants at the proposed higher rate. Many thanks, I greatly appreciate your efforts.
Mr K - Bushells Property Management
I just wanted to record my thanks for everything you and Rachel did to progress the sale all the way to completion. Right from the start when you valued the property I felt total trust in your instincts and advice. As you know, I'd had bad experiences with [agents name deleted] last year and [agents name deleted] a couple of years ago, and the last few months has shown the Bushells East Dulwich branch to be way ahead of the competition. Your valuation was spot on, I was really impressed by how many viewings you got in the first 2 weeks, and by the number of offers we got in that first 2 weeks. What made Bushells stand out was the indepth knowledge you showed of the circumstances of the potential buyers, and that meant a lot in terms of guiding me which one to accept. I also really appreciated your advice on my decision to stick with the buyers even when we had a belated higher offer. Your reassurance during the delay caused by the damp investigations was also really invaluable. So in short I'm telling all my East Dulwich friends that Bushells is the only agency to use when buying or selling a house! Please pass this on to your area manager, as I'd like him/her to see this from a very satisfied customer. Many thanks again to you and to Rachel
Ms G - Bushells Dulwich Sales
All that remains is for me to say I’ve thoroughly enjoyed my time at the property and will be sad to leave, albeit for exciting pastures new. Thank you to the landlord and to Bushells for the great service!
Mr W - Bushells Battersea Lettings
I spent a year looking for something to buy in and around East Dulwich, and had the most fantastic service from Rachel Sweeney at Bushells. If you are buying, or selling your property, I simply couldn't recommend her more highly! Aside from really listening to what I wanted, she is one of the most honest estate agents I've met! Thank you Rachel.
'ACC' East Dulwich Forum - Bushells Dulwich Sales
I have just completed the purchase of an apartment in East Dulwich assisted by the staff of Bushell’s Estate Agents. The whole process has been carried out in the most considerate and professional way. Viewings were unhurried and pleasant. After completion of the purchase the staff have done everything in their power to help me with the usual “moving in” difficulties. At no time was I pressurised with sales talk or unwanted influence to purchase. I was directed to a very satisfactory solicitor to deal with the legal matters. I am delighted to express my gratitude publically and based on my experience would happily recommend Bushell’s service to anyone
Mr G - Bushells Dulwich Sales
Hi Liz and Luke, Just a quick note to thank you for all your efforts in getting the sale over the line. I'm sure even you both must have wondered at one stage whether we were going to get there and it is mainly down to your efforts in pushing everyone else along that we did. All the best
Mr & Mrs B - Bushells Dulwich Sales
We have just heard that my Girlfriend will be starting her new London job in a month. This obviously means we are now looking for a property quite soon. We have the funds in place to secure a house and pay for our rent and deposit, we just need to find somewhere. Having been to a number of estate agents that seemed largely unhelpful we were very impressed with Bushells and your friendly approach. We left with confidence that you’d be the best person to help us find somewhere!
Mr W - Bushells Dulwich Lettings
I just wanted to say a proper, non teary(!) thank you to you, James and the team there for the manner in which you sold my flat.You had been recommended to me by friends who were in the basement flat and I can see why. I found you all straight talking, friendly and utterly professional. During a long, somewhat tortuous process, (I never want to hear the phrase 'building works' again!), I always felt as if my sale was really important to you, which was great. In the end, despite a dodgy market, I think that I got a really good price for the flat, (according to a resi colleague at work, 'blinding'!), so really pleased. I'm now happily ensconced in Notting Hill but I just wanted to thank you again for all your help.
Ms F - Bushells Fulham Sales
Brilliant, thanks Katherina. I must say the service is always excellent. You are all very timely and always helpful, I really appreciate this. I've got all the DPS info as I made the repayment a couple of weeks ago to the previous tenants, I needed all my codes etc for that. Very simple too!
Ms C - Bushells Battersea Lettings
Kate, We just wanted to say a big thank you to you and your colleagues for doing so well with the sale of Wardo Avenue. You have been most professional and a pleasure to deal with and all round we have found your service to be top notch. Hope we will have the opportunity to works with you on future developments!
Mr S - Bushells Fulham Sales
I have just used your Lettings Helpline having spent lots of money on Legal advice and got nowhere. I received a very quick response which was immensely helpful and practical. I actually understood it! More importantly, it solved the problem regarding an uncertain agreement and difficult tenants playing the system. I am extremely grateful for your assistance and next time I rent the flat, will certainly give Bushells a call and not make the mistake of trying to avoid agents fees - it turned out not to be much of a saving afterall.
Mrs A - Bushells Head Office
All is good - I love my new home at St Elmo road! I would like to thank, Stuart and your team for an excellent service. I was very impressed by your professionalism and a very friendly approach. I would recommend Bushells to any of my friends and colleagues. Thank you for all your help Stuart and I wish you and Brandon every success.
Ms G - Bushells Hammersmith Sales
I had to send you this small letter of Thanks. I felt that I was in very safe hands at our first meeting. Your team in Clapham have helped me every step of the way in so many way’s, as I have never sold a property before. The professional way you have handled all of my concerns and put my mind at ease. I would recommend you to my friends and family, if they wished to buy or sell a property. You have made my year very special. New home. New start.
Mrs H - Bushells Clapham Sales
Mathew, I was told this morning our Head Office recently undertook mystery shopping of all appointed selling agents in the Bellway Group. For your information, Wyfold Place came joint 1st! Very well done and pls keep up the excellent work
Bellway Homes - Bushells Fulham Sales
When it came to choosing from the array of estate agents in Clapham, I decided to do some on-line research as I work in the IT world. What really impressed me was your website. Not only did it provide answers to every question I had, I found it by far the best to navigate. The links and information provided were invaluable as were the explanation of terms and guide to letting. My first impression proved correct when Melissa valued the property and the service was exactly as described. I really have been very impressed from start to finish and will not hesitate in recommending you and I will be delighted for this letter to be added to your list of testimonials.
Mr T - Bushells Clapham Lettings
My sister and I were very impressed with the professionalism and care of Stuart and his colleague. Stuart persuaded us to see a property on Percy Rd that we had both previously discounted. We are very pleased that he did as the flat has proved to be a 'possible contender' in our sales search. He arrived on time, with details of all 3 properties, did not rush us and was very knowledgeable about the properties we viewed. His colleague who took us to view the third property was also very helpful and even offered us a lift home. We have recently viewed properties with a few agents, however your two agents have been the most informative and pleasant to deal with. A credit to Bushells.
Ms D - Bushells Hammersmith Sales
What can I say? Your valuation was spot on unlike some of the other agents. You found a buyer quickly and efficiently. I had feedback at every stage and despite the traumatic sale, always felt your team was fighting my corner. I have sold 9 properties over the years, but I have never experienced such a professional, efficient and honest company such as Bushells. My initial cynicism born from previous experiences is long forgotten and I would like to express my sincere thanks to everyone involved. I will not hesitate in recommending you.
Mr & Mrs H - Bushells Dulwich Sales
Hope you are well. Just a quick email to thank you for all your help with Thessaly Road. You will definitely be recommended to any friend who I know who is looking to move.
Mr J - Bushells Battersea Lettings
Dear Lindsay - I just wanted to say thank you very much for sorting out our boiler problem so quickly yesterday. I was amazed to find hot water by the time I got home and a hot shower this morning had not been anticipated so I was over the moon. I know for the most part estate agents have reputations second only to Lawyers, but you seem to be bucking the trend and I thought it was worth showing our appreciation.
Mr B - Bushells Property Management
Can I just say that throughout all the fraught times of off-and-on good news-bad news house selling, to know that you were our agent representing us has been absolutely brilliant. You have always behaved with integrity and intelligence and courtesy, and somehow when things were really difficult it was a blessing simply to know that you were in our corner. Confidence-inspiring, that's what I've been trying to articulate. Even when things were fraught as hell, somehow it was comforting knowing that you were our agent, Abraham, and I can't tell you how grateful for that we both are. I really don't think there are many estate agents like you.
Mrs C - Bushells Acton Sales
At no stage did Mat waiver from the task in hand, regularly making call backs late into the evening, but generally just making sure anything that could be done was done. I'm sure were still able to complete on our fantastic new home largely down to Mat's efforts keeping our vendor's agents happy.I cannot express enough how grateful we are and will recommend (in fact we already have) Bushells whenever we can. Please extend this to Mat and the team in Fulham.
Mr P - Bushells Fulham Sales
Thanks for your hard work – you and Bushells have been excellent, to say the least. After all the unnecessary pressure placed upon us my another agents involved in the chain, it was great to have someone fighting our corner and keeping us sane. I can't express how grateful I am to have dealt with such a pleasant and straight forward company.
Ms D - Bushells Dulwich Sales
Abraham has been involved almost from the start of this anguished process. Throughout, he has been extraordinarily helpful, exceptionally professional and polite to a fault. I don't think I can offer any higher praise than to say that he is about as far from the caricature image of estate agent as spiv as I can imagine. He is in every respect, I would say, a model employee and Bushell's, in my opinion, is lucky to have him. To say that he is worth every penny of his commission is an understatement.
Mr & Mrs MC - Bushells Acton Sales
When I was looking to buy a flat in East Dulwich earlier this year, I had dealings with almost every estate agent in the area! I would recommend Nicole at Bushells. She was unfailingly polite and courteous, promptly followed up every telephone call and email and gave some excellent advice. Unfortunately, the property I eventually bought was through another agent (I would never use them in any capacity again, as their behaviour was absolutely appalling, as was their management of the entire transaction from both mine and the buyer's perspective), but if I were ever to sell or look for another property, Bushells would be my first stop.
Mr D - Bushells Dulwich Sales
I would like to inform you of the excellent service that I have received from Amy Harper. Her manner and professionalism are second to none. I have worked with your company for nearly 10 years and have always found your teams in the Lettings department nothing more than exceptional.Being a landlord I appreciate everything your teams have done for me over the years and will continue to recommend and use Bushells.
Mr L - Bushells Hammersmith Lettings
Thank you once again for all your hard work and help with Oaklands Grove, and I wish you all the best for your future.
Mrs H - Bushells Hammersmith Sales
We recently sold our house in Shepherds Bush through your Hammersmith team. I wanted to take the time to tell you how impressed we were with their service. We realised it was a difficult market, and it took us seven months from first marketing our house (a very respectable, useful 3-bed Victorian terrace) to completion. Thoughout Dane gave us very sound advice, both on the price range and on our options if we didn't get the offers we were looking for. We had quite a tough time, with our first buyer falling through very late on because of complications on his own sale. Dane kept us informed at all points and took a lot of time and trouble obtaining information from the various solicitors, and tried very hard to keep everyone on board the chain. When it did fall through, Carla stepped in with a back-up buyer and acted very calmly, but very positively, as the mediator. Stuart did a lot of showing of the house, and I felt that he had a very good presence, and was very reassuring to viewers. On the eve of exchange, Dane again stepped in very professionally when our second buyers nearly pulled out because they had decided the housing market was not going to give them the sort of returns on the house they had been looking for. Dane must have set out a very sensible, broad picture of the housing market, as he kept them on board and the sale went through. So all in all we are really very very happy with the team and we really appreciate how hard they worked to get the sale. We would recommend them to others.
Mrs J - Bushells Hammersmith Sales
I have been meaning to write to thank you for some time for guiding us towards the above property. You were correct in saying it was the right property for us, and the professionalism you showed saved things from going off the rails. As you will know it can be a pretty scary business buying a flat or house. Even after a couple of visits, you are not quite sure what you are buying. But this one has constantly surprised on the plus side, particularly with regard to the area. Like having two ‘Chelsea’s’, one just 15 minutes up King's Road by bus and the other on one's doorstep, only populated by ordinary people who 25 years ago would have been living in Chelsea. You were the only agent who spared the time to take us on a proper tour of suitable properties. Many many thanks.
Mr P - Bushells Fulham Sales
Thank you for your time on Thursday, I look forward to Bushells looking after the letting of my flat. I am happy to give feedback as to why I decided to work with your company: I telephoned a few months ago and was very impressed with the friendly yet professional tone of the person who helped me with my initial enquiries. He seemed extremely knowledgable and helpful and, importantly, put me under no pressure to sign up with the business. I also did a lot of research online and was also very impressed with the website in terms of layout, information and tone. I searched online for any negative feedback on Bushells and could not find a single bad comment.
Mr E - Bushells Acton Lettings
I just wanted to let you know how impressed I have been with the service I have received from your Hammersmith lettings team. I invited them along with three other firms to value Chancellors Street W6, a rather lovely little house which I manage for clients of mine. I gave them the opportunity because of my good experience with your Lordship Lane branch in letting another of my properties. Amy Harper and Rebecca Fritsche came to the appointment. Their enthusiasm was apparent and their follow up impressive. I received a valuation letter by email later that day and the hard copy arrived the next day. They checked when I would be making a decision and chased me enthusiastically for the business at the right time. No other agent did this. I instructed them and Rebecca found suitable tenants at the asking price within just a few days. Rebecca diligently followed through a rather rushed contract signing schedule and your accounts department quickly issued the invoice I asked for. It’s been a pleasure to deal with this office, thank you.
Mrs Q - Bushells Hammersmith Lettings
I just wanted to thank you for all your help with the problems concerning my tenancy. I was quoted a lot of money by solicitors and your Balham office suggested I seek advice from you. Your wise and pragmatic approach was a breath of fresh air and my problems which seemed insurmountable just vanished. I really cant thank you enough.
Mr D - Bushells Balham Lettings
I have never been a fan of estate agents until now. The professional and knowledgeable approach set your staff apart from the competition. You never appeared to be after a fast buck, rather gave me best advice and guided me in what was indeed the right direction. The assistance from your MD over the claim made by the tenants was invaluable and I am extremely grateful for all you did. I never thought I would say this - but you earned every penny!
Miss A - Bushells Clapham Lettings
Bushells is very different from the other agents I have dealt with. At all times I felt that my business was valued and the staff really cared about us as people, not as a potential fee. They were welcoming, patient and gave honest opinion. I felt very confident and rental was a breeze. The advice I received was professional and accurate and even my solicitor thought I had gone to another lawyer for advice! I really am grateful and will definitely recommend you at every opportunity.
Ms K- Bushells Dulwich Lettings
When my agent went bust and the tenants deposit vanished, I had no idea what to do. the OFT and Trading Standards were of no help and the people at the TDS disinterested. Your Fulham office put me in touch with one of your Directors who sorted out the problem in its entirety and sought nothing in return. Not once did he try and get business from me, I just got the impression he genuinely wanted to help. Unbeknown to Bushells, I own 5 flats in Fulham and they are all coming your way!! Thank you.
Mr F - Bushells Fulham Lettings / Head Office
When I asked a number of agents to value a plot of land, they really didn't have a clue. You not only provided a value, you explained how you worked it out as I felt it seemed somewhat optimistic - not that I was complaining! Not only that, you found a buyer almost immediately and worked hard on our behalf to ensure that I got the best price possible. I sincerely felt that I was getting expert advice from professionals rather than a best guestimate from someone with no experience of anything other than selling houses or having to wait ages to speak to someone in an office miles away.
Mr & Mrs K - Bushells Land & New Homes
I just wanted to let you know that I am delighted with the service received from your firm. Yes there were problems, but at all times I was met with patience, honestly and professionalism. I was kept informed at all stages and never once felt that I was being a pain - though I am sure I was!! Liz's experience showed and together with a calm, yet focussed determination, we got there. Credit where its due - well done to all.
Mrs G - Bushells Dulwich Sales
I have been in the business for over 30 years and have dealt with many many agents. Most never get a second call. When I emailed via your website with a view to acquiring freeholds for investment clients, I immediately received a call back from Head Office and dealt directly with someone who actually understood what my clients wanted and the mechanisms involved together with the acquisition process. He did everything he said he would and delivered exactly what was asked. In my experience this is very rare indeed and I look forward to doing further business with your company. Thank you.
Mr Z - Bushells Head Office
We are thrilled to have sold the flat so quickly, although it would have helped a lot to have got a bit more we are happy with £290,000 – as long as they don’t come back wanting more money off! I have to say your team have been amazing, very efficient and I’ve been extremely impressed compared to our experiences with Foxtons and Chesteron Humbert yours is by far the most professional organisation so please pass my thanks on to everyone!
Mrs W - Bushells Fulham Sales